What Are the Steps Involved in Filing a Commercial Insurance Claim?
As a business owner, having the right insurance coverage when something goes wrong can mean the difference between a quick return to normal operations or no return at all.
A commercial insurance agent can assist you with protecting your business against risks. You can turn to a commercial insurance agency for coverage like professional liability insurance, general liability insurance, commercial auto insurance, and workers’ compensation.
Each type of commercial insurance has specific requirements for claims. Still, if your business experiences a loss or damage, you can follow these general steps to file a claim.
What Is a Commercial Insurance Claim?
A commercial insurance claim is a request from you, the business owner, to your insurer. This request is for a payout for a loss or damage covered under your business insurance policy.
According to Forbes Advisor, the top three claims business owners face are:
Burglary or theft
Water-related damage
Wind and hail damage
When an incident or accident occurs, you must file a claim with your insurance provider as soon as it is safe to do so.
Steps for Filing a Commercial Insurance Claim
Insurance providers usually require you to file a claim within 72 hours of a loss or damage. Filing as soon as possible helps you obtain the resources you need to get back on track faster. It also allows your insurer to provide directions on preserving evidence and protecting your business from additional damage.
Follow these steps for filing your commercial insurance claim:
Review Your Policy
Each insurer has a way it prefers to receive your claim — online or by phone. Following your provider’s procedure can minimize delays. Also, you can check the declarations page of your policy to ensure your loss or damage is covered.
Collect Evidence
Once you determine whether you can file and how to file, gather any relevant evidence you can, including:
Contact information for you and others involved
Policy information
The type of loss or damage, such as property or liability
The date of the loss
A detailed description of the loss, damage, or injury
Taking photos can prove helpful to your claim. You also should take inventory, save receipts, and get quotes from two contractors for repairs. Tracking lost work hours and keeping records of all your related conversations is important as well.
Contact Your Insurer
The faster you contact your insurance provider, the faster the investigation can get underway. Delaying your filing can make it harder for an insurer to verify your claim.
Work With Your Claims Adjuster
Once you’ve filed your claim, a claims adjuster will be assigned by the insurance company within a few days. You will share all the documentation you’ve gathered with your adjuster, who is responsible for investigating whether your claim is covered and the amount of a payout.
Stay in touch with your adjuster. If you don’t hear from your adjuster within seven days to a few weeks, give them a call.
Consult an Attorney
You also might consider consulting an attorney, depending on the type of loss. If your claim is complex, an attorney can aid in getting all the right documentation together.
If Your Claim Is Denied
After the adjuster’s investigation, the insurance company may approve or deny your claim. If it is denied, you can contact your insurer to tell your story and contact your state department of insurance. At any stage of the process, a conversation with your commercial insurance agent can go a long way in understanding your coverages and filing correctly.